NEW UNUSED PRODUCT RETURNS:
Your complete satisfaction is our priority. If an item purchased from Edgeproducts.com does not meet your expectations, you may return the new, unused part within 30 days from the purchase date for a refund or exchange. The product must be in the original, manufacturer’s box and must be sent freight prepaid.
Any products sent to Edge Products without prior Return Merchandise Authorization (RMA) will be refused by our shipping department. To obtain a return authorization, please call technical support at 1-888-360-EDGE between 9:00-5:00 MT. Be sure to have your part number, version number and manufacturing date (which is located on the silver sticker on the bottom of the unit) along with the complete explanation of this issue to expedite the process. Returns must be postmarked within 30 days of your receipt of the product. If you need further assistance, please contact Customer Service at 1-888-360-3343.
INCORRECT, DAMAGED OR DEFECTIVE PRODUCT RETURNS:
Edge Products will cover the shipping costs for the handling of a returned product that was incorrect, damaged or otherwise defective.
If you were sent an incorrect, damaged or otherwise defective product, please contact Customer Service at 1-888-360-3343 and request a UPS pick-up or return label for the return of the product.
WHAT TO EXPECT:
A refund, exchange or core return will not be made until all items are returned to Edge Products. Shipping and handling charges are non-refundable. Upon the arrival of the returned product to Edge Products, and based on our determination that the returned product is new and unused, incorrect, damaged or defective, Edge Products will issue a refund back to the credit card used on the original transaction. All other non-credit card orders will be refunded by either company check or store credit.
If Edge Products determines that the returned product was used, correctly shipped, undamaged or not defective, Edge Products will return the product to you, freight collects, and will not issue a refund to your credit card.
Refused shipments sent back to Edge Products do not constitute a refund or credit.