Below you will see current career opportunities here at Edge Products.  

Position: Customer Service Tech I

Position Type: Full Time

Reports To:  Aaron Chapman, Tech Support Manager

Pay Range: Wage Range: $12.50 to $14.42 an hour

 

Duties/Responsibilities:

  • Responds to end-user, dealer, and distributor inquiries regarding new and existing products (including features, pricing, common issues, etc)
  • Provide support in troubleshooting and determining source of customer problems. Respond to customer issues in a timely and effective manner whether by telephone, fax or email
  • Identify, research, and resolve customer issues using the Techweb, tech manuals, departmental training, or Apex
  • Interface with engineering and technical teams to determine long-term solutions to frequent technical problems using the bug tracker or email to alert team of new issues
  • Maintain thorough understanding of all products as well as diesel engine technology in general
  • Complete call logs, RMA’s and reports using Apex and MAS200
  • Work with other teams within the company to ensure our customers experience unmatched service levels
  • Work with other teams within the company to ensure our customers experience unmatched service levels
  • Conduct outbound calls or email with answers (RMA status, pricing, technical questions)
  • Performs truck testing and installs as required
  • Learn customer uses of various products and assist with verifying that their applications work as expected

Qualifications/Required Experience:

  • Must have a high school diploma or GED and be 18 years or older
  • Excellent written and verbal communication skills.
  • Ability to maintain concentration while on the phone for 6-8 hrs per day
  • Strong customer service skills
  • Must work as a CSR for at least 3 months or be certified in CSR requirements. One year of customer service/technical support experience preferred
  • Working knowledge of diesel engines and diesel technology preferred
  • Hands-on experience with diesel powered vehicles and/or performance products preferred.  Prior experience within the automotive industry a plus
  • Demonstrate high level of dependability
  • Proficient with MS Excel, MS Word, MS Outlook and Internet. Computer literate with the ability to learn customer service software applications
  • Ability to work in a team oriented environment and learn new ideas/methods quickly
  • Should be familiar with basic truck functions. Truck or off-road enthusiast a plus
  • Ability to handle multiple tasks and priorities using effective organizational and time-management skills

Please forward all resumes to Amy Cooper at [email protected]

 

Position: Customer Service Tech I

Position Type: Full Time

Reports To:  Mike Litsch, Tech Support Manager

Pay Range: Wage Range: $12.50 to $14.42 an hour

 

Duties/Responsibilities:

  • Responds to end-user, dealer, and distributor inquiries regarding new and existing products (including features, pricing, common issues, etc)
  • Provide support in troubleshooting and determining source of customer problems. Respond to customer issues in a timely and effective manner whether by telephone, fax or email
  • Identify, research, and resolve customer issues using the Techweb, tech manuals, departmental training, or Apex
  • Interface with engineering and technical teams to determine long-term solutions to frequent technical problems using the bug tracker or email to alert team of new issues
  • Maintain thorough understanding of all products as well as diesel engine technology in general
  • Complete call logs, RMA’s and reports using Apex and MAS200
  • Work with other teams within the company to ensure our customers experience unmatched service levels
  • Work with other teams within the company to ensure our customers experience unmatched service levels
  • Conduct outbound calls or email with answers (RMA status, pricing, technical questions)
  • Performs truck testing and installs as required
  • Learn customer uses of various products and assist with verifying that their applications work as expected

Qualifications/Required Experience:

  • Must have a high school diploma or GED and be 18 years or older
  • Excellent written and verbal communication skills.
  • Ability to maintain concentration while on the phone for 6-8 hrs per day
  • Strong customer service skills
  • Must work as a CSR for at least 3 months or be certified in CSR requirements. One year of customer service/technical support experience preferred
  • Working knowledge of diesel engines and diesel technology preferred
  • Hands-on experience with diesel powered vehicles and/or performance products preferred.  Prior experience within the automotive industry a plus
  • Demonstrate high level of dependability
  • Proficient with MS Excel, MS Word, MS Outlook and Internet. Computer literate with the ability to learn customer service software applications
  • Ability to work in a team oriented environment and learn new ideas/methods quickly
  • Should be familiar with basic truck functions. Truck or off-road enthusiast a plus
  • Ability to handle multiple tasks and priorities using effective organizational and time-management skills

Please forward all resumes to Amy Cooper at [email protected]